Delete from the app
- Open the Settings tab in the DM Menü app.
- Tap Delete my account. Your dmmenu.com.tr account settings open in the browser; sign in if asked.
- In the "Delete my account" section, enter your password, confirm that this cannot be undone and press Permanently delete my account.
Delete from the website
- Sign in to your account on dmmenu.com.tr.
- Go to the Delete my account section at the bottom of the Account Setting page.
- Confirm with your password.
If you signed in with Google or Apple and have no password, use the Send confirmation link button in the same section. The link in the email is valid for 60 minutes; your account is deleted when you give the final confirmation on the page it opens.
If you have an active plan, you will see a warning before deleting. An auto-renewing subscription is cancelled at the time of deletion; the remaining period is not refunded.
Data that is deleted
Deletion happens right after you confirm and cannot be undone:
- Your account details (name, email, password, profile photo)
- Your businesses and all their settings (contact details, opening hours, Wi-Fi, QR design)
- Your menus: categories, items, variants, extras, tables
- Images you uploaded (logo, cover, item and menu images)
- Orders, the customer details in them, and waiter calls
- Your billing details (name, address, tax ID) and Telegram connection
- App sessions, API keys, devices registered for notifications and browser notification subscriptions
- Your newsletter subscription and blog comments
Data that is kept, and for how long
| Data | Why | How long |
|---|---|---|
| Records of plan payments and of online order payments made to your business (amount, currency, date, payment method, tax and coupon details) | Accounting records required by Turkish tax and commercial law | For the legal retention period (up to 10 years). The records are separated from your account; your name, address, tax ID, IP address and customer details are removed. |
| Copies in server backups | Protection against failures and data loss | Removed automatically when the backup cycle completes; backups are only used to restore the service after a failure. |
Support
If you cannot sign in or need help deleting your account, email info@dmmenu.com.tr from your account's email address. We will delete your account after verifying that it is yours.
