This English version is provided for convenience. In case of any discrepancy, the Turkish version prevails.
At DMmenu, customer satisfaction is our priority, and we provide all the support needed for our digital services to work at their best. We also want to explain the cancellation and refund terms of our services transparently.
1. Subscription and Service Cancellation
Trial period: No fee is charged during the free trial, and users may cancel the service at any time within this period.
Cancelling a subscription:
- Monthly or yearly subscriptions can be cancelled from your account dashboard.
- Once cancelled, the service remains available until the end of the current subscription period, and no refund is issued.
- To stop a subscription from renewing, the cancellation must be made at least 3 days in advance.
2. Refund Policy
As DMmenu provides a digital service, no refunds are issued during an active service period. However, exceptions may apply in certain cases:
- Service unavailability: If DMmenu cannot provide the service due to a technical failure, a full or partial refund may be issued.
- Incorrect or duplicate payment: If more than one payment was made for the same service, the excess amount is refunded.
- Special circumstances: Refund requests may be considered in exceptional cases approved by the DMmenu team.
Refunds are not issued in the following cases:
- The user is not satisfied with the service although there is no technical failure.
- The user did not use the service during the subscription period.
- A refund is requested for the remaining period of a cancelled subscription.
3. Payment and Billing
- All payments are taken securely by credit card, bank transfer or other payment methods.
- Subscriptions renew automatically, and users may turn off renewal at any time.
- All billing can be followed from the user dashboard.
